Refund & Cancellation Policy
Cancellations by the customer
Cancellations must be submitted in writing by email. The date on which ELVT receives the email will be considered the cancellation date.
More than 14 days before the Experience
The customer may reschedule the booking once, free of charge, to another available date or choose to receive a full refund.
Between 7 and 14 days before the Experience
The customer may reschedule the booking once, free of charge, to another available date.
In case of cancellation, the full amount paid will be refunded, excluding any transaction fees that are not refunded to ELVT by the payment provider.
Between 48 hours and 7 days before the Experience
In case of cancellation, 10% of the amount paid will be retained as a cancellation fee. The remaining 90% will be refunded.
Alternatively, the customer may choose to reschedule the booking once, free of charge, to another available date, subject to availability.
Where ELVT has demonstrably incurred costs for materials that were ordered specifically for the booking and cannot be reused or returned, these costs may be deducted from the refundable amount. ELVT will clearly explain any such costs.
Less than 48 hours before the Experience
In case of cancellation, 25% of the amount paid will be retained. The remaining 75% will be refunded.
In exceptional circumstances, ELVT may offer an alternative date, subject to availability.
No-show without notice
If the customer does not attend and has not cancelled the booking in advance, 50% of the amount paid will be refunded. The remaining 50% will be retained due to the reserved place, preparation and materials.
Refunds
Approved refunds will be processed within 14 days through the original payment method.
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Terugbetalings- en annuleringsbeleid
Annulering door de klant
Annuleringen moeten schriftelijk per e-mail worden doorgegeven. De datum waarop ELVT de e-mail ontvangt, geldt als de annuleringsdatum.
Meer dan 14 dagen vóór de Experience
De klant kan de boeking één keer kosteloos verplaatsen naar een andere beschikbare datum of kiezen voor volledige terugbetaling.
Tussen 7 en 14 dagen vóór de Experience
De klant kan de boeking één keer kosteloos verplaatsen naar een andere beschikbare datum.
Bij annulering wordt het volledige betaalde bedrag terugbetaald, met uitzondering van transactiekosten die de betaalprovider niet aan ELVT terugbetaalt.
Tussen 48 uur en 7 dagen vóór de Experience
Bij annulering wordt 10% van het betaalde bedrag ingehouden als annuleringskosten. De overige 90% wordt terugbetaald.
De klant kan er ook voor kiezen om de boeking één keer kosteloos te verplaatsen naar een andere beschikbare datum, afhankelijk van beschikbaarheid.
Wanneer ELVT aantoonbaar kosten heeft gemaakt voor materialen die speciaal voor de boeking zijn besteld en niet kunnen worden hergebruikt of geretourneerd, kunnen deze kosten worden ingehouden op het terug te betalen bedrag. ELVT zal deze kosten duidelijk toelichten.
Minder dan 48 uur vóór de Experience
Bij annulering wordt 25% van het betaalde bedrag ingehouden. De overige 75% wordt terugbetaald.
In bijzondere omstandigheden kan ELVT, afhankelijk van beschikbaarheid, een alternatieve datum aanbieden.
Niet verschijnen zonder bericht
Wanneer de klant niet verschijnt en de boeking niet vooraf heeft geannuleerd, wordt 50% van het betaalde bedrag terugbetaald. De overige 50% wordt ingehouden vanwege de gereserveerde plaats, voorbereiding en materialen.
Terugbetalingen
Goedgekeurde terugbetalingen worden binnen 14 dagen verwerkt via de oorspronkelijke betaalmethode.
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Workshop Disclaimer
By participating in an ELVT Experience, you acknowledge and agree to the following:
Participation and instructions
Participants are expected to follow the instructions provided by ELVT and to use all materials, tools and products carefully and only for their intended purpose.
Please inform a member of the ELVT team if you are unsure how to use a product or tool.
Personal responsibility
Participation in the workshop is at your own responsibility. Participants remain responsible for their personal belongings and for behaving safely and respectfully throughout the Experience.
ELVT is not responsible for loss, theft or damage to personal belongings, unless this is caused by ELVT’s negligence.
Adhesives, tools and materials
During the Experience, participants may work with adhesives, small decorative items and other creative materials.
Some products may cause irritation, allergic reactions or damage to clothing and personal belongings. Participants should avoid direct contact with the eyes and mouth and must follow all safety instructions.
Please inform ELVT before the workshop if you have any known allergies, sensitivities or medical concerns that may be relevant to your participation.
Finished heels
The heels created during the workshop are handmade and individually decorated by the participant. Small differences, imperfections or variations are a natural part of the creative process.
ELVT cannot guarantee that every charm or decoration will remain permanently attached. The durability of the finished design depends on the materials used, the design chosen, aftercare and how the heels are worn, handled and stored.
Participants will receive aftercare instructions. The heels should not be worn until the adhesive has fully cured.
Decorated heels must be handled with care and may not be suitable for heavy, prolonged or everyday use.
Fit, comfort and use
Participants are responsible for selecting the correct shoe size. Available sizes, colours and styles are subject to availability.
ELVT cannot guarantee that the heels will provide the same fit or comfort for every participant. Participants should stop wearing the heels if they experience pain, discomfort, instability or irritation.
ELVT is not responsible for injuries caused by incorrect sizing, improper use, failure to follow safety or aftercare instructions, or alterations made after the workshop.
Food and drinks
ELVT will try to take reasonable account of dietary requirements and allergies communicated in advance. However, ELVT cannot guarantee an entirely allergen-free environment, as food and drinks may be prepared or handled in areas where allergens are present.
Participants remain responsible for checking whether food or drinks are suitable for them.
Photography and video
Photos and videos may be taken during the Experience. ELVT will request permission before using identifiable images of participants for promotional or social-media purposes.
Participants who do not wish to be photographed or filmed should inform ELVT before the Experience begins.
Participants must respect the privacy of others and should obtain permission before photographing or filming another participant.
Damage caused by participants
Participants may be held responsible for intentional damage or damage caused by careless or improper use of the venue, furniture, tools, products or materials.
Limitation of liability
Nothing in this disclaimer excludes or limits liability where liability cannot legally be excluded or limited.
ELVT is not liable for indirect or consequential loss, or for damage resulting from a participant’s failure to follow instructions, improper use of materials or heels, or circumstances beyond ELVT’s reasonable control.
By completing a booking and participating in the Experience, the participant confirms that they have read and accepted this Workshop Disclaimer.
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Workshopdisclaimer
Door deel te nemen aan een ELVT Experience verklaart de deelnemer kennis te hebben genomen van en akkoord te gaan met het volgende:
Deelname en instructies
Deelnemers moeten de instructies van ELVT volgen en alle materialen, hulpmiddelen en producten voorzichtig en uitsluitend gebruiken waarvoor ze bedoeld zijn.
Wanneer een deelnemer niet weet hoe een product of hulpmiddel moet worden gebruikt, moet dit eerst aan een medewerker van ELVT worden gevraagd.
Eigen verantwoordelijkheid
Deelname aan de workshop vindt plaats op eigen verantwoordelijkheid. Deelnemers blijven verantwoordelijk voor hun persoonlijke eigendommen en voor veilig en respectvol gedrag tijdens de Experience.
ELVT is niet verantwoordelijk voor verlies, diefstal of beschadiging van persoonlijke eigendommen, tenzij dit het gevolg is van nalatigheid van ELVT.
Lijm, hulpmiddelen en materialen
Tijdens de Experience kunnen deelnemers werken met lijm, kleine decoratieve onderdelen en andere creatieve materialen.
Sommige producten kunnen irritatie, een allergische reactie of schade aan kleding en persoonlijke eigendommen veroorzaken. Deelnemers moeten contact met de ogen en mond vermijden en alle veiligheidsinstructies opvolgen.
Deelnemers moeten ELVT vóór de workshop informeren over bekende allergieën, overgevoeligheden of medische omstandigheden die van belang kunnen zijn voor hun deelname.
De afgewerkte hakken
De hakken worden tijdens de workshop met de hand en door de deelnemer zelf gedecoreerd. Kleine verschillen, oneffenheden en imperfecties horen bij het creatieve en handgemaakte karakter van het product.
ELVT kan niet garanderen dat iedere charm of decoratie permanent bevestigd blijft. De duurzaamheid van het ontwerp hangt onder andere af van de gebruikte materialen, het gekozen ontwerp, de nazorg en de manier waarop de hakken worden gedragen, behandeld en bewaard.
Deelnemers ontvangen instructies voor de nazorg. De hakken mogen pas worden gedragen nadat de lijm volledig is uitgehard.
Gedecoreerde hakken moeten voorzichtig worden behandeld en zijn mogelijk niet geschikt voor intensief, langdurig of dagelijks gebruik.
Pasvorm, comfort en gebruik
De deelnemer is zelf verantwoordelijk voor het kiezen van de juiste schoenmaat. Beschikbare maten, kleuren en modellen zijn afhankelijk van de voorraad.
ELVT kan niet garanderen dat de hakken voor iedere deelnemer dezelfde pasvorm of hetzelfde comfort bieden. Deelnemers moeten stoppen met het dragen van de hakken bij pijn, ongemak, instabiliteit of irritatie.
ELVT is niet verantwoordelijk voor letsel dat ontstaat door een verkeerde maatkeuze, onjuist gebruik, het niet opvolgen van veiligheids- of nazorginstructies of wijzigingen die na de workshop aan de hakken zijn aangebracht.
Eten en drinken
ELVT probeert redelijkerwijs rekening te houden met dieetwensen en allergieën die vooraf zijn doorgegeven. ELVT kan echter geen volledig allergenenvrije omgeving garanderen, omdat eten en drinken kunnen worden bereid of behandeld in een omgeving waar allergenen aanwezig zijn.
Deelnemers blijven zelf verantwoordelijk voor het controleren of eten en drinken voor hen geschikt zijn.
Foto’s en video’s
Tijdens de Experience kunnen foto’s en video’s worden gemaakt. ELVT vraagt toestemming voordat herkenbare beelden van deelnemers voor promotionele doeleinden of sociale media worden gebruikt.
Deelnemers die niet gefotografeerd of gefilmd willen worden, moeten dit vóór aanvang van de Experience aangeven.
Deelnemers moeten de privacy van anderen respecteren en toestemming vragen voordat zij een andere deelnemer fotograferen of filmen.
Schade veroorzaakt door deelnemers
Deelnemers kunnen aansprakelijk worden gesteld voor opzettelijke schade of schade die ontstaat door onzorgvuldig of onjuist gebruik van de locatie, meubels, hulpmiddelen, producten of materialen.
Beperking van aansprakelijkheid
Niets in deze disclaimer sluit aansprakelijkheid uit of beperkt aansprakelijkheid wanneer dit volgens de wet niet is toegestaan.
ELVT is niet aansprakelijk voor indirecte schade of gevolgschade, of voor schade die ontstaat doordat een deelnemer instructies niet opvolgt, materialen of hakken onjuist gebruikt of door omstandigheden waarop ELVT redelijkerwijs geen invloed heeft.
Door een boeking af te ronden en aan de Experience deel te nemen, bevestigt de deelnemer deze Workshopdisclaimer te hebben gelezen en geaccepteerd.
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Privacy Policy
At ELVT, we respect your privacy. This Privacy Policy explains which personal data we collect and process when you visit our website, contact us, submit a booking request or book one of our workshops. It also explains why we process your personal data and what rights you have.
1. Who is responsible for your personal data?
ELVT is responsible for the processing of personal data through this website.
2. Which personal data do we process?
The personal data we process depends on how you use our website and services.
Information you provide directly
We may process the following information when you complete a contact form, submit a private-event request, make a booking or otherwise contact us:
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your first and last name;
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your email address;
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your telephone number;
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your billing and payment information;
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your booking details;
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your preferred date, time and workshop;
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your shoe size and other workshop preferences;
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information about a private event or group booking;
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the content of your message or request;
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any other information you choose to provide to us.
Please do not provide sensitive personal information through our forms unless it is necessary for your request.
Technical information
When you use our website, certain technical information may be processed automatically, including:
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your IP address;
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your device type;
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your browser type and settings;
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session information;
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security and error information;
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information required for the website, forms, bookings and payment functions to operate correctly.
We do not use advertising-tracking cookies or analytics cookies such as Google Analytics unless this is stated otherwise and, where required, you have provided your consent.
3. Why do we process your personal data?
We may process your personal data for the following purposes:
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to answer your questions and contact requests;
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to process workshop and private-event enquiries;
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to manage, confirm and provide bookings;
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to check the availability of your preferred shoe size;
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to process payments, refunds and cancellations;
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to communicate with you before or after a workshop;
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to provide customer service;
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to maintain our financial and business records;
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to keep our website secure and functioning correctly;
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to prevent misuse, fraud and security incidents;
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to comply with legal and regulatory obligations;
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to establish, exercise or defend legal claims.
We do not use your personal data for email marketing unless you have expressly agreed to receive such communications.
4. What are our legal grounds for processing?
Depending on the situation, we process your personal data on one or more of the following legal grounds:
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Performance of a contract: when processing is necessary to manage a booking, payment, workshop or private-event request.
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Legitimate interests: when processing is necessary to answer enquiries, provide customer service, secure our website, prevent misuse or manage our business.
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Legal obligation: when we are required to retain or disclose information under applicable law, including tax and accounting legislation.
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Consent: when we specifically ask for your permission, for example for optional marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw your consent at any time.
5. How long do we retain your personal data?
We do not retain your personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for a longer period.
We generally apply the following retention periods:
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General contact enquiries: up to 12 months after your enquiry has been handled.
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Uncompleted booking or private-event requests: up to 12 months after our last contact.
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Booking and customer information: for as long as necessary to provide the workshop, handle follow-up questions and resolve possible disputes.
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Financial, payment and administrative records: generally seven years, where required under Dutch tax and accounting legislation.
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Technical and security data: for as long as reasonably necessary to operate and protect our website.
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Information relating to complaints or legal disputes: for as long as necessary to handle the matter and protect our legal position.
We may anonymise certain information so that it can no longer be linked to you. Anonymised information may be retained for longer.
6. Who do we share your personal data with?
We only share personal data when this is necessary to provide our services, operate our website or comply with a legal obligation.
We may share relevant personal data with:
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Wix, which hosts and supports our website, forms and booking functions;
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payment service providers that process payments and refunds;
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email and communication service providers;
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bookkeeping, accounting or administrative service providers;
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professional advisers, such as accountants or legal advisers;
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government authorities or supervisory bodies when we are legally required to do so.
These parties may only process personal data for the relevant purpose and must protect it appropriately. Where required, we enter into data-processing agreements with service providers that process personal data on our behalf.
We never sell or rent your personal data to third parties.
7. International transfers of personal data
Some of our service providers, including Wix and its sub-processors, may process personal data outside the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards will be used where required by law. These may include an adequacy decision by the European Commission or approved Standard Contractual Clauses.
8. Cookies
We only use functional and strictly necessary cookies that are required for our website, forms, bookings, payment functions and security features to work correctly.
We do not use marketing, advertising or analytics cookies unless this is clearly disclosed and, where required, you have given your consent.
More information is available in our Cookie Policy.
9. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.
However, no website or electronic transmission is completely secure. We therefore cannot guarantee absolute security.
10. Your privacy rights
Under applicable data-protection legislation, you may have the right to:
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request access to your personal data;
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request correction of inaccurate or incomplete personal data;
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request deletion of your personal data;
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request restriction of the processing of your personal data;
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object to certain processing based on legitimate interests;
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withdraw your consent at any time;
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request the transfer of your personal data where the right to data portability applies;
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lodge a complaint with a supervisory authority.
These rights are not absolute and may be subject to legal conditions or exceptions. For example, we may be required to retain certain financial records even after you request deletion.
To exercise your rights, please contact us at:
info@elvtstudio.nl
We may ask you to provide information to verify your identity before processing your request.
You also have the right to submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
11. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.
We recommend reviewing the privacy policy of each external website you visit.
12. Children’s privacy
Our website and workshops are not specifically directed at children under the age of 16.
If a participant is under the age of 16, a parent or legal guardian may need to provide consent or make the booking on their behalf.
13. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, business practices or applicable laws and regulations change.
The most recent version will always be published on this page. The date at the top of this Privacy Policy shows when it was last updated.
14. Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
ELVT
Location: Rotterdam, the Netherlands
Email: info@elvtstudio.nl
Website: www.elvtstudio.nl.
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Cookie Policy
On the ELVT website, we use functional cookies. Cookies are small text files that are stored on your computer, phone or other device when you visit a website.
Cookies help us ensure that our website functions properly, securely and in a user-friendly way.
1. Which cookies do we use?
We only use functional and strictly necessary cookies. These cookies are required for our website and its features to work correctly.
Functional cookies may be used for:
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remembering your cookie preferences;
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website security and fraud prevention;
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ensuring that forms work correctly;
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remembering temporary session settings;
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enabling essential booking and payment functions.
These cookies cannot be disabled through our website, as certain parts of the website may not function properly without them.
2. No marketing or tracking cookies
We do not use cookies for:
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marketing or advertising purposes;
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tracking visitors across different websites;
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creating personal user profiles;
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personalised advertisements;
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analytics services such as Google Analytics;
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advertising services such as the Meta Pixel.
3. Consent
Prior consent is generally not required for strictly necessary and functional cookies.
When a cookie notification is displayed on our website, it is intended to inform you about our use of these cookies.
If we use other types of cookies in the future that require consent, we will ask for your permission before placing them.
4. Managing or deleting cookies
You can view, block or delete cookies through the settings of your internet browser.
Please note that our website may not function properly if you block necessary cookies.
The method for managing cookies differs by browser. Please refer to your browser settings or help section for more information.
5. Cookies used by Wix and other service providers
Our website is built using Wix. Wix may place technically necessary cookies to ensure that our website, forms, bookings, payment functions and security features work properly.
Other service providers that are necessary for functions such as bookings or payments may also place functional cookies. These cookies are only used to provide the relevant service.
6. Changes to this Cookie Policy
We may update this Cookie Policy when our website, services or applicable laws and regulations change.
The most recent version will always be available on this page. The date at the top of this policy shows when it was last updated.
7. Contact
If you have any questions about this Cookie Policy, please contact us:
ELVT
Email: info@elvtstudio.nl
Website: www.elvtstudio.nl